At 22ph, your personal data is handled with the same care we put into every part of the platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and the rights you have over your own data — in plain, straightforward language.
Privacy at a Glance
These highlights summarize our key privacy commitments. The full policy below contains the complete and legally binding details. All 22ph players are encouraged to read the full document.
22ph collects only the personal data necessary to operate the platform — including your name, contact details, date of birth, government ID, and payment information. We do not collect data we don't need.
All data transmitted between your device and 22ph is encrypted using industry-standard 256-bit SSL technology. Sensitive data at rest is stored using secure, access-controlled infrastructure with strict internal access policies.
Your personal data is never sold to third parties. It is shared only with trusted service providers — such as payment processors, identity verification partners, and regulatory authorities — strictly as required to operate the platform and comply with Philippine law.
Under the Data Privacy Act of 2012 (RA 10173), you have the right to access, correct, delete, and object to the processing of your personal data. 22ph provides clear channels to exercise all of these rights at any time.
22ph uses cookies and similar technologies to improve your experience, remember your preferences, and analyze platform usage. You can manage your cookie preferences at any time through your browser settings or our cookie consent tool.
22ph retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law — including anti-money laundering record-keeping obligations. Data is securely deleted when no longer needed.
22ph ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the 22ph platform at 22ph.xyz (the "Platform"). This Privacy Policy describes how 22ph collects, uses, stores, shares, and protects your personal information when you access or use any part of our services — including our online casino, sports betting, live games, slots, bingo, and all related features.
This Privacy Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). By registering for a 22ph account or using the Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.
Note: If you do not agree with any part of this Privacy Policy, you should not register for or continue using the 22ph platform. You may contact us at any time to request account closure and deletion of your personal data, subject to our legal retention obligations.
For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, 22ph is the Personal Information Controller in respect of the personal data collected through the Platform. This means that 22ph determines the purposes and means by which your personal data is processed.
Where 22ph engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, or cloud infrastructure providers — those parties act as Personal Information Processors and are contractually bound to process your data only in accordance with 22ph's instructions and applicable data protection law.
Data Protection Officer: 22ph has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection law. You may contact the DPO at: [email protected]
22ph collects the following categories of personal data from players and prospective players. We collect only what is necessary for the purposes described in this Privacy Policy.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, government-issued ID number | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, residential address | Account communication, transaction notifications, support |
| Financial Data | GCash number, bank account details (BDO, BPI, Metrobank), PayMaya account, transaction history | Processing deposits and withdrawals, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud detection, service optimization |
| Usage Data | Games played, bet amounts, session duration, login history, feature interactions | Responsible gaming monitoring, personalization, platform improvement |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, dispute resolution, service improvement |
| Marketing Preferences | Opt-in/opt-out status for promotional communications, preferred contact channel | Sending relevant promotions and offers where consent has been given |
22ph does not intentionally collect sensitive personal information (as defined under RA 10173) such as health data, religious beliefs, or political affiliations, except where strictly required by law — for example, where a player discloses a gambling-related health concern through our responsible gaming channels.
22ph collects personal data through the following means:
The majority of personal data we hold is provided directly by you when you register for a 22ph account, complete identity verification, make a deposit or withdrawal, contact customer support, participate in promotions, or update your account settings. You are responsible for ensuring that the information you provide is accurate and up to date.
When you access and use the 22ph platform, certain technical and usage data is collected automatically through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser information, pages visited, and in-game activity. This data is used to maintain platform security, detect fraud, and improve the user experience.
22ph may receive personal data about you from third-party sources in the following circumstances:
22ph uses your personal data for the following purposes:
No Automated Decision-Making: 22ph does not make decisions that produce significant legal effects on you based solely on automated processing of your personal data, without human review, except where required by law or where you have given explicit consent.
Under the Data Privacy Act of 2012, 22ph processes your personal data on the following legal bases:
22ph does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your data may be shared with the following categories of recipients, strictly as necessary:
22ph engages trusted third-party service providers to assist in operating the Platform. These include payment processors (GCash, PayMaya, BDO, BPI, Metrobank), identity verification providers, cloud hosting and infrastructure providers, customer support platform providers, and fraud detection services. All service providers are contractually bound to process your data only on 22ph's instructions and in accordance with applicable data protection law.
22ph may disclose your personal data to PAGCOR, the AMLC, the National Privacy Commission, the Bureau of Internal Revenue (BIR), or other competent Philippine government authorities where required by law, court order, or regulatory directive. 22ph will notify you of such disclosures where legally permitted to do so.
Certain games on the 22ph platform are provided by third-party game studios and software suppliers. These providers may receive limited technical data (such as session tokens and game result data) necessary to deliver their games. They do not receive your full personal profile.
In the event of a merger, acquisition, restructuring, or sale of all or part of 22ph's business, your personal data may be transferred to the relevant successor entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer in advance.
No Cross-Border Transfers Without Safeguards: Where personal data is transferred outside the Philippines, 22ph ensures that appropriate safeguards are in place — including contractual data protection clauses — to maintain a standard of protection equivalent to that required under RA 10173.
22ph uses cookies and similar tracking technologies (including web beacons and local storage) to operate and improve the Platform. The following types of cookies are used:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 22ph platform. For detailed information on the specific cookies used by 22ph, please refer to our Cookie Notice, available within the Platform settings.
22ph retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
When personal data is no longer required, 22ph will securely delete or anonymize it in accordance with industry best practices and applicable regulatory guidance.
22ph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
While 22ph takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the security of your own 22ph account credentials and for notifying us immediately if you suspect unauthorized access to your account.
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in respect of your personal data held by 22ph:
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. 22ph will respond to all data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines. We may request proof of identity before processing your request.
Marketing Opt-Out: You may unsubscribe from 22ph marketing communications at any time by clicking the unsubscribe link in any marketing email, or by contacting our support team. Opting out of marketing does not affect transactional communications related to your account.
The 22ph platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. 22ph does not knowingly collect personal data from individuals under the age of 21.
If 22ph becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be immediately suspended, all associated data will be deleted, and any deposits will be returned to the source payment method following verification. If you believe that a minor has registered on the 22ph platform, please contact us immediately at [email protected].
22ph primarily processes and stores personal data within the Philippines. In certain circumstances — for example, where 22ph uses cloud infrastructure providers or game software suppliers with servers located outside the Philippines — your personal data may be transferred to and processed in other countries.
Where such transfers occur, 22ph ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under RA 10173. These safeguards may include contractual data protection clauses, binding corporate rules, or reliance on adequacy decisions by the National Privacy Commission.
By using the 22ph platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Privacy Policy, subject to the safeguards described above.
22ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this document.
When material changes are made to this Privacy Policy, 22ph will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect. We encourage you to review this Privacy Policy periodically to stay informed about how 22ph protects your personal data.
Your continued use of the 22ph platform following the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy. If you do not agree with the changes, you may request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 22ph handles your personal data, please contact our Data Protection Officer:
Data Protection Officer — 22ph
Email: [email protected]
General Support: [email protected]
Response Time: Within 15 business days of receipt
If you are not satisfied with 22ph's response to your privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available through official Philippine government channels.
For responsible gaming concerns, including self-exclusion requests or problem gambling support, please visit our Responsible Gaming page.
Your Data, Your Trust
Your privacy is a priority at 22ph — not an afterthought. Every game you play, every peso you deposit, and every detail you share is handled with the highest standard of care. Ready to experience the platform built on trust? Must be 21 years or older.